Exchange & Return Policy

At Nishhomes, customer satisfaction is very important to us. We want every customer to shop with confidence and receive their products with happiness. To ensure a smooth shopping experience, please read our Exchange & Return Policy carefully before placing an order.

Standard Exchange & Return Policy

This policy applies to all online orders placed through Nishhomes.com in Pakistan.

Eligible Items for Exchange or Return

Clothing and shoes are eligible for exchange or return within 7 days of receiving the order, provided that the items are:

  1. Unused, unworn, and unwashed

  2. In their original condition

  3. Returned with their original tags, packaging, and invoice or order details

  4. Not damaged, stained, or altered after delivery

Non-Returnable and Non-Exchangeable Categories

For hygiene, safety, and product-care reasons, the following categories cannot be exchanged or returned:

  • Toys

  • Jewellery and accessories

  • Stationery and school supplies

  • Sports items

  • Undergarments

  • Items without their original tags or packaging

  • Sale, clearance, or discounted items

  • Products damaged due to customer use

Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact our customer support team within 48 hours of receiving your order.

  • Incorrect or damaged items must be reported within 48 hours.

  • Clothing size exchanges must be requested within 7 days.

  • Customers are responsible for return delivery charges for size, colour, or preference-based exchanges.

  • NishHomes will cover the delivery charges if we send an incorrect, faulty, or damaged item.

  • Refunds or store credit will only be provided in eligible cases.

  • Hygiene-sensitive products remain non-returnable and non-exchangeable.

Customers may be asked to provide clear pictures or an unboxing video so our team can properly review the issue.

If the mistake is from Nishhomes side, we will guide you through the return or exchange process accordingly.

Exchange Process for Online Orders

To request an exchange, customers must contact Nishhomes Customer Support and provide:

  1. Order number

  2. Product name

  3. Reason for the exchange

  4. Clear pictures or an unboxing video, if required

Once the request has been reviewed and approved, our team will guide you through the next steps.

Exchanges are subject to product availability. If the requested size, colour, or product is unavailable, customers may select another available product or receive store credit or a shopping voucher.

Refund and Voucher Policy

NishHomes does not offer cash refunds.

Approved returns may be processed as a shopping voucher or store credit, which can be used for a future