Terms and Conditions

Nishhomes Terms and Conditions

Welcome to Nishhomes.

These Terms and Conditions apply to all visitors, customers, and users of our website. By browsing Nishhomes.com, placing an order, or purchasing from Nishhomes, you agree to follow and be bound by the terms stated below.

Please read these Terms and Conditions carefully before using our website or placing an order.

1. About Nishhomes

Nishhomes is an online shopping brand offering stylish toys and functional home essentials at affordable prices.

Our aim is to provide customers with useful, reliable, and carefully selected products that bring convenience, value, and happiness to everyday life.

2. Use of Our Website

By using Nishhomes.com, you agree to use it only for lawful purposes. You must not misuse the website, attempt to damage it, copy its content without permission, or use it in any way that may affect the security, performance, or reputation of Nishhomes.

All content on this website, including product images, text, designs, branding, logos, graphics, and layouts, belongs to Nishhomes and must not be copied, reused, reproduced, or distributed without written permission.

3. Product Information

We make every effort to display our products as accurately as possible, including their descriptions, images, sizes, colours, materials, features, and prices.

However, slight differences may occur because of screen settings, photography, lighting, product batches, or display quality. Product colours may appear slightly different in person.

Nishhomes reserves the right to update, change, improve, or discontinue any product at any time without prior notice.

4. Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, our team may contact you to offer a replacement, an alternative product, store credit, or order cancellation.

Nishhomes reserves the right to limit product quantities, refuse orders, or cancel orders because of stock issues, pricing errors, incorrect information, suspicious activity, or any other valid reason.

5. Pricing

All prices listed on Nishhomes.com are in Pakistani Rupees (PKR).

We make every effort to ensure that all prices are accurate. However, if a pricing error occurs, Nishhomes reserves the right to correct the price, cancel the order, or contact the customer before processing it.

Prices may change at any time without prior notice. The final payable amount will be displayed at checkout before order confirmation.

6. Order Confirmation

After placing an order, you may receive confirmation through the contact details you provide.

Customers are responsible for ensuring that their name, phone number, delivery address, and order details are complete and accurate.

Nishhomes will not be responsible for delivery delays, failed deliveries, or returned parcels caused by incorrect, incomplete, or unreachable customer information.

7. Payment Methods

Nishhomes may offer the following payment methods:

  • Cash on Delivery

  • Easypaisa

  • JazzCash

  • Bank transfer

  • Other available online payment methods

For prepaid orders, processing may begin after payment has been confirmed. Customers may be asked to provide proof of payment where required.

Nishhomes reserves the right to cancel an order if payment is not received or verified within the required time.

8. Delivery Policy

Nishhomes currently delivers within Pakistan.

Standard delivery usually takes 3–5 working days after order confirmation. Delivery times may vary depending on the customer’s location, courier coverage, public holidays, weather conditions, sales periods, or circumstances beyond our control.

Delivery charges are:

  • Rs. 250 on orders below Rs. 2,999

  • Free delivery on orders of Rs. 2,999 or above

Tracking details may be provided after the order has been confirmed and dispatched.

9. Failed Deliveries or Refused Orders

Customers are requested to remain available on the phone number provided when placing an order.

If a parcel is returned because of an incorrect address, unreachable phone number, refusal to accept delivery, or repeated failed delivery attempts, Nishhomes reserves the right to charge delivery costs again for reshipment.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future orders.

10. Return and Exchange Policy

Eligible products may be returned or exchanged within 7 days of delivery, subject to the Nishhomes Exchange & Return Policy.

Damaged, defective, incomplete, or incorrectly delivered products must be reported within 48 hours of delivery.

To qualify for a return or exchange, the product must be:

  • Unused

  • Unwashed, where applicable

  • Undamaged by the customer

  • In its original condition

  • Returned with its original packaging, tags, accessories, and order details

  • Supported by clear photographs or video evidence where required

For exchanges requested because of a change of size, colour, product, or personal preference, the customer will be responsible for the applicable return delivery charges.

If Nishhomes delivers an incorrect, damaged, or defective product, Nishhomes will cover the applicable return or exchange delivery charges.

Nishhomes reserves the right to reject any return or exchange request if the product has been used, washed, altered, damaged by the customer, or returned without its original packaging or accessories.

11. Non-Returnable and Non-Exchangeable Items

For hygiene, safety, and quality reasons, certain products may not be eligible for return or exchange unless they are damaged, defective, or incorrectly delivered.

These may include:

  • Toys

  • Jewellery and accessories

  • Stationery and school supplies

  • Sports items

  • Undergarments

  • Personal-use or hygiene-sensitive products

  • Products without their original tags or packaging

  • Sale, clearance, or discounted products

  • Products damaged through customer use

  • Items clearly marked as non-returnable

12. Refund and Store Credit Policy

Nishhomes does not generally offer cash refunds.

Approved returns may be processed as an exchange, replacement, shopping voucher, or store credit that can be used toward a future purchase.

Refunds may only be provided in eligible cases approved by our team. Final approval will depend on the product’s condition and review by Nishhomes Customer Support.

Delivery charges are non-refundable, except when Nishhomes has delivered an incorrect, damaged, or defective product.

Approved refunds for prepaid orders may take 5–7 working days, depending on the payment method and bank processing time.

13. Product Selection Responsibility

Customers are encouraged to carefully review product sizes, dimensions, colours, materials, features, variants, and other details before placing an order.

If a customer selects an incorrect size, colour, variant, or product, an exchange may only be offered if the item is eligible and the requested replacement is available. Additional delivery charges may apply.

14. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact Nishhomes Customer Support within 48 hours of receiving your order.

Customers may be required to provide:

  • Their order number

  • The product name

  • A description of the issue

  • Clear photographs of the product and packaging

  • An unboxing video, where available or required

Once the request has been reviewed and approved, our team will guide you through the exchange, replacement, store credit, or eligible refund process.

Claims submitted after the allowed period may not be accepted.

15. Order Cancellation

Customers may request cancellation within 12 hours of placing an order or before the order is processed, packed, or dispatched, whichever comes first.

Once an order has been dispatched, cancellation may no longer be possible.

Nishhomes reserves the right to cancel an order because of stock unavailability, payment issues, incorrect pricing, incomplete customer details, courier limitations, suspected fraud, or misuse.

16. Promotional Offers and Discounts

Nishhomes may offer discounts, sales, vouchers, bundle deals, or promotional campaigns from time to time.

Promotional offers may be limited to selected products, specific dates, certain order values, or limited quantities. Nishhomes reserves the right to change, pause, or end any promotion without prior notice.

Discount codes cannot be exchanged for cash and may not be applied after an order has been placed unless otherwise stated.

17. Customer Accounts and Information

Customers are responsible for keeping their account details, login information, and contact details secure and accurate.

Nishhomes will not be responsible for any loss or issue caused by incorrect customer information or unauthorized use of a customer’s account details.

18. Privacy and Personal Information

Your privacy is important to us. Any personal information collected during website browsing, order placement, payment confirmation, delivery, or customer support will be handled according to our Privacy Policy.

We use customer information only for order processing, delivery, payment confirmation, customer support, communication, security, and service improvement.

19. Limitation of Responsibility

Nishhomes aims to provide a smooth, secure, and reliable shopping experience. However, we are not responsible for delays, interruptions, losses, or issues caused by circumstances beyond our reasonable control.

These circumstances may include courier delays, internet or technical problems, natural disasters, strikes, public holidays, government restrictions, war, riots, floods, earthquakes, or other unexpected events.

To the extent permitted by applicable law, Nishhomes will not be responsible for indirect, incidental, or unexpected losses related to the use of our website or products.

20. Changes to These Terms and Conditions

Nishhomes reserves the right to update, change, or replace these Terms and Conditions at any time. Any changes will be posted on this page.

Customers are encouraged to review this page regularly. Continued use of Nishhomes.com after changes have been posted means that you accept the updated Terms and Conditions.

21. Contact Us

For questions, order support, return or exchange requests, or other assistance, please contact us:

Nishhomes Customer Support

Phone: +
Email: nishhomespakistan.com
Website: Nishhomes.com

By using Nishhomes.com and placing an order with us, you confirm that you have read, understood, and agreed to these Terms and Conditions.